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Our Services:
TAB, Inc. provides quality, comprehensive, primary, and preventive
health care to the communities of South Louisiana.
Click below to read more on our complete services, and meet our friendly
staff and associates.
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Medical Services:
Patient Information:
After
Hours Coverage
Patients
who need to reach us for an emergency after regular office hours can do so
by calling the office and giving information to the answering
service. The answering service will contact the physician on call.
Note: If you
think you are experiencing a life threatening episode such as chest pains,
severe shortness of breath, numbness, etc., please call 911 or go to the
nearest emergency room. You may advise them as to who your TAC
Health Care Provider is, and he or she may be contacted. TAB, Inc. is not
responsible for any charges resulting from your emergency room visit.
Appointments
Patients are urged to make and
keep scheduled appointments to see their health care provider. All patients who have scheduled
appointments are encouraged to be on time for his or her appointment.
If you are twenty minutes late, your appointment is considered
cancelled, you will become a work-in appointment and be seen between
scheduled appointments, as available.
If you are too early for an appointment,
you may not be called until your scheduled appointment time.
It is the responsibility of patients to
maintain all appointments as assigned to ensure optimum care is
provided.
If you are unable
to keep a scheduled appointment, please contact us within 24 hours of the scheduled time. This
enables us to schedule other patients. Your cooperation on this matter
is greatly appreciated.
We make every effort to accommodate walk-ins
based on triage evaluation and provider availability.
Fees
All
patients are responsible for meeting their financial obligation with Teche
Action Board, Inc. Each facility accepts Medicare, Medicaid
(including LaCHIP and KID MED), private insurance, and private pay. All
co-pays and deductibles for Medicare and Private Insurance must be paid at
the time of service. In order for Medicaid to pay for your visit, all
Medicaid recipients enrolled in the Community Care program sponsored by the
state must select a Teche Action Board, Inc. provider. All
beneficiaries and participating providers are responsible for abiding by
the terms of this program. The receptionist can answer any questions
you have regarding this matter. Private Pay patients are eligible for
reduced or discounted fees*, however, proper and sufficient proof of income
is required at the time of visit. In order to apply for a sliding fee
scale discount, you must present at least three recent check stubs. If you
receive social security or disability benefits, a copy of your monthly
check or a copy of the award letter can be presented as proof of income. We
can accept a copy of a current food stamp sheet as proof of income. A
current list of what is considered acceptable proof of income may be
obtained from the receptionist.
*according to the TAB, Inc. sliding fee scale
Complaint
Process
To
voice a concern, complaint or grievance, please ask for the complaint
officer or designee. The complaint officer or designee will speak to
you about the issue, follow-up and report the outcome of the investigative
process to all parties involved. You can request a patient complaint form
from the front desk receptionist. After completing the form, return
it to the complaint officer or designee.
You
may also verbally express complaints by calling the complaint officer at
1-800-426-9141, ext 137. You can expect a response from the complaint officer
or designee within a reasonable time frame.
If the
problem has not been solved to your satisfaction, you may file a formal
written grievance with the clinic’s administration or Teche Action
Board, Inc.
Formal
grievances should be submitted in writing to:
Teche
Action Board, Inc.
Complaint
Officer
1115 Weber Street
Franklin, LA
70538
Privacy Notice
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We
are Community Health Professionals, serving the needs of your entire family.
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